Frequently Asked Questions
1. Where are you based?
We are proudly based in London, UK. Noorélia is a British brand with global roots — blending timeless elegance with bold streetwear.
2. How long does delivery take?
UK orders are delivered within 2–5 working days.
International shipping times vary by destination, typically 7–14 working days. You’ll receive tracking info once your order is dispatched.
3. Do you offer international shipping?
Yes, we ship worldwide! Customs or import duties may apply depending on your country and are the responsibility of the customer.
4. Are your products limited edition?
Yes. Most of our pieces — including our blush hoodies and embroidered caps — are limited edition drops. Once they sell out, they may not restock.
5. What sizes do your hoodies come in?
Our clothing is designed to be inclusive and versatile. Most hoodies are available in sizes XS to XL (oversized fit).
Size details are included on each product page.
6. How do I care for my Noorélia products?
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Clothing: Wash inside out on a cold, gentle cycle. Air dry to preserve quality.
- Caps: Spot clean with a damp cloth or soft brush. Do not machine wash or tumble dry. Store in a cool, dry place to maintain shape.
7. What is your return policy?
You can return eligible items within 14 days of receiving your order.
Items must be unused, unwashed, and in original packaging. Contact us at info@noorelia.com to start a return.
8. How do I contact customer service?
We’re here to help!
Email us at info@noorelia.com and we’ll aim to reply within 24 hours (Monday–Friday).